No Wonder There Are Problems with EDD

From a just released Kahn Consulting survey done in conjunction with ARMA and other organizations:

"Less than one quarter of organizations surveyed believe that their employees understand their [governance, risk management and compliance], [records and information management] and E-Discovery responsibilities and how to fulfill them. Only 9% of employees have a good understanding of how GRC impacts them; only 15% understand their Legal Hold and E-Discovery responsibilities; and only 21% understand how information should be retained and disposed of. Although 67% of those surveyed state that employee training is “critical to their success,” the low confidence in employee awareness indicates that most organizations have more GRC, RIM, and E-Discovery training to do."

No wonder the courts have grown frustrated with the process of electronic discovery. As noted in prior posts, many courts have expressed concern over the competence of the lawyers supervising the e-discovery process. Now we learn from Kahn (no real surprise here, though), that most employees don't fully understand what they are supposed to be doing with their records either.

We have the makings of "a perfect storm" here.